Shipping and Return
PureTaiwanTea Delivery and Returns
We hope you love shopping with PureTaiwanTea. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.
Shipping and Delivery
Our warehouse is located in Taipei City (Taiwan). All orders placed before 2pm PST ship out the same day Monday through Friday. Orders you place with PureTaiwanTea late on Friday or on Saturday will not be processed until Monday.
Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.
Orders shipped out take 3 to 7+ business days for delivery to Asia, USA, Canada, Europe, and the Pacific. 7 to 14 business days for delivery to Africa, India, and South America.
| Country / Region * | Flat Rate | Free Shipping | Time |
|---|---|---|---|
| United Kingdom | $20 | Order Over $100 | 4—5 day shipping |
| United States | $20 | Order Over $100 | 4—5 day shipping |
| Canada | $20 | Order Over $100 | 4—5 day shipping |
| Japan | $20 | Order Over $100 | 2—3 day shipping |
| Republic of Korea | $20 | Order Over $100 | 2—3 day shipping |
| China | $20 | Order Over $100 | 2—5 day shipping |
| Hong Kong | $20 | Order Over $100 | 1—2 day shipping |
| Russia | $20 | Order Over $100 | 5—7 day shipping |
| Singapore | $20 | Order Over $100 | 2—3 day shipping |
| France | $20 | Order Over $100 | 4—5 day shipping |
| Australia | $20 | Order Over $100 | 4—6 day shipping |
*before tax and additional charges
**after processing if ordered by 12:00 noon PST
Returns and Replacements
We want you to be completely happy with your PureTaiwanTea order. If for any reason you are not satisfied, we will gladly accept your timely return of unopened or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.
Please bear in mind, we do not refund shipping costs and return shipping is at your own expense.
Returning Gifts
When returning a gift, a PureTaiwanTea Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any PureTaiwanTea store, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than an PureTaiwanTea Gift Card.
Returning Merchandise by Mail
On the back of the packing slip enclosed with your PureTaiwanTea order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).
Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.
Please allow 10 to 14 days for PureTaiwanTea to process your return.
